At Bade Fein Store, your satisfaction is our top priority. We take pride in offering high-quality swimwear and underwear for women, men, and children. However, if you’re not completely satisfied with your purchase, we’re happy to offer a straightforward returns and exchanges process.

Key Information

  • Return Window: 15 days from receipt of delivery
  • Return Conditions: Items must be unworn, unwashed, with original tags attached
  • Refund Method: Original payment method (processed within 5-7 business days)
  • Return Shipping: Customer’s responsibility (except for defective items)

Our Return & Exchange Process

Step 1: Initiate Your Return/Exchange

To begin the process, please contact our customer service team within 15 days of receiving your order. You can reach us at:

Email: [email protected]

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear Bade Fein Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number]. Below are the details:

  • Item(s) to return/exchange: [Product Name(s) and Size(s)]
  • Reason for return/exchange: [Please specify]
  • Preferred resolution: [Refund/Exchange for Size/Exchange for Different Item]

Please let me know the next steps to complete this process.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Instructions

Within 1-2 business days, our team will respond with:

  • Return authorization number
  • Detailed return instructions
  • Return shipping address (if applicable)

Step 3: Package and Ship Your Return

Please ensure:

  • All items are in original condition with tags attached
  • The original packaging is used when possible
  • Include the return authorization number on the package
  • Ship to the provided address using a trackable method

Step 4: Processing Your Return

Once we receive your return package:

  • We’ll inspect the items within 2-3 business days
  • For approved returns, we’ll process your refund or exchange
  • You’ll receive email confirmation when complete

Refund Information

Timing: Refunds are processed within 5-7 business days after we receive and approve your return. The time it takes for the refund to appear in your account depends on your payment provider:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days
  • PayPal: 1-3 business days

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Information

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the new item costs more, we’ll invoice you for the difference
  • If it costs less, we’ll refund the difference
  • Standard shipping rates apply for exchanges

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged unless defective:

  • Underwear (Damenwäsche, Herrenwäsche, Kinderwäsche) with removed tags
  • Swimwear (Damenbademode, Herrenbademode, Kinderbademode) that has been worn or washed

Defective or Incorrect Items

If you receive a defective item or the wrong product:

  • Contact us immediately at [email protected]
  • Include photos of the issue
  • We’ll cover return shipping costs and expedite your replacement

International Returns

For customers outside Germany:

  • You’re responsible for return shipping costs and any customs fees
  • Mark the package as „Returned Goods“ to avoid additional charges
  • We recommend using a trackable shipping method

Note: This policy applies to purchases made directly through badefein.com. For marketplace purchases, please refer to the seller’s return policy.

Questions?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Business Hours: Monday-Friday, 9:00-17:00 CET

Thank you for shopping with Bade Fein Store. We appreciate your trust in our premium swimwear and underwear collections.